Cross-border shoppers judge you after the payment: returns, refunds and the withdrawal button
A shopper abroad gives you one order to prove yourself, and most of that order happens after the payment In November 2021 PYMNTS interviewed Na’Imah Muhammad, owner of Brazilian Bundle Me, an online seller of wigs and hair extensions, for its Cross-Border Retail...
One-click pay later meets the EU credit rules at the first purchase
The new EU credit rules move the pay-later credit check into the first purchase In November 2021, when the Australian BNPL company Zip finalised its acquisition of Twisto for 89 million euros, the Prague-based firm’s founder and chief executive Michal Smida gave...
What the shopper reads after a declined payment decides whether they try again
One line of text after a decline decides whether the shopper tries again When a payment fails, the shopper gets a message, not a reason. What happens next depends on three things: what that message says, what the page still holds once it appears, and what it offers as...
Shoppers come back to finish an order, so build the checkout for the return visit
A cart left before checkout is often an order postponed, so build the checkout for the shopper who comes back In November 2021 PYMNTS published Consumer Choice at the Checkout, a report produced with Checkout.com on what keeps online shoppers with a merchant. It draws...Other articles
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