Mother’s Day, but Make It Platinum
Mother’s Day is the annual moment when otherwise rational adults look into the maw of modern commerce and ask a spiritually revealing question: Is brunch enough? Usually, yes. But at the far edge of the digital economy, Mother’s Day has quietly become a...
Complete guide to building a revenue-generating eCommerce CX
When it comes to driving eCommerce revenue, many retailers overlook the fundamentals behind the customer experience. Before investing in new AI tools or expensive marketing campaigns, conduct an audit of your current customer journey. The eCommerce customer...
In the age of AI agents, your customer may still buy from you, but they may no longer visit you
For years, companies have assumed that their digital relationship with customers would happen in a place they controlled: their website, their app, their checkout flow, their interface, their carefully optimized funnel. That assumption shaped an enormous amount...
85% of Merchants Say Fraud Tools Must Reduce Checkout Friction
Merchants fighting fraud increasingly face a strategic challenge that extends beyond blocking criminals. The real task is protecting revenue while keeping checkout smooth for legitimate customers. A new PYMNTS Intelligence report suggests the industry is...
Survival vs. Splurge Defines the New Consumer
The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is increasingly no...
Visa Says Login Isn’t Enough as AI Enters the Checkout Flow
There’s an innovation race growing over digital identity. On one hand are banks and merchants that have traditionally been reliant on tools like passwords, one-time passcodes, biometric selfies and voice checks to power online authentication. On the other are...
Banks Use AI to Make Credit Card Rewards More Personal
The strategy was simple. If a card was used most often, it would generate the most transaction volume and deepen the relationship between the cardholder and issuer. However, that dynamic is beginning to shift. Consumers now move fluidly between credit cards,...
47% of Merchants Report False Declines Cost Them Sales
Fraud prevention is no longer about stopping a single bad transaction. It is about managing risk across an entire payment journey without driving away legitimate customers. That is the central theme of the December edition of the Payments Orchestration Tracker...
AI Wants Checkout but Spreedly Says Merchants Keep the Keys
Every day seems to bring another announcement about artificial intelligence agents that can search, compare and buy on a consumer’s behalf. The momentum is real. So is the attention. But much of that attention has centered on the technology itself, the...