25/06/2026

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Frictionless checkout starts with identity, not speed

Frictionless checkout starts with identity, not speed

by Ramon Helwegen | Mar 13, 2023 | POS checkout

Frictionless checkout starts with identity, not speedThe race to instant checkout is not fundamentally a technology race. It is an identity race. That is the most useful takeaway from this discussion with Discover Global Network, and it applies just as directly to...
One-click checkout drives 28.5% more spending, Cornell research finds

One-click checkout drives 28.5% more spending, Cornell research finds

by Ramon Helwegen | Feb 28, 2023 | Conversion

Frictionless checkout is not just convenient, it is a revenue multiplierA new peer-reviewed study from Cornell University puts hard numbers on something checkout practitioners have long suspected: removing payment friction does not merely preserve sales, it actively...
Guest checkout visibility: nearly half of sites are hiding it in plain sight

Guest checkout visibility: nearly half of sites are hiding it in plain sight

by Ramon Helwegen | Jan 17, 2023 | Online checkout

Guest checkout prominence is a conversion lever most merchants are mishandlingBaymard Institute’s latest benchmark finding should concern any merchant running a checkout with an account-creation step: 47% of sites that offer guest checkout fail to make it...
Buy buttons: how one-tap checkout cuts abandonment

Buy buttons: how one-tap checkout cuts abandonment

by Ramon Helwegen | Dec 13, 2022 | Conversion

Buy buttons as a first-line conversion tool for online merchantsCart abandonment is not a new problem, but the buy button is increasingly the most direct answer to it. When a third of consumers report abandoning a purchase in the past year because checkout felt too...
SCA friction is costing merchants revenue: own your data

SCA friction is costing merchants revenue: own your data

by Ramon Helwegen | Dec 7, 2022 | Conversion

SCA exemption strategy starts with taking back control of your checkout dataStrong Customer Authentication was designed to reduce fraud, but for online merchants it introduced a new conversion problem: authentication drop-off. The friction inserted by 3DS flows,...
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  • Confirmation page on a mobile checkout screen with an account creation prompt after purchase completionStop asking for account creation before the confirmation page
    By Ramon Helwegen
    In Online checkout
  • Merchant product page showing multiple buy button options including Apple Pay, Google Pay and BNPL at checkoutBuy buttons: how one-tap checkout cuts abandonment
    By Ramon Helwegen
    In Conversion
  • Mobile guest checkout form with multiple required fields illustrating checkout friction during holiday shopping seasonWhy guest checkout friction kills your holiday conversion
    By Ramon Helwegen
    In Online checkout
  • Online shopper selecting a payment method at checkout on a laptop, illustrating payment choice and loyaltyPayment choice at checkout is now a loyalty lever
    By Ramon Helwegen
    In Client experience
  • Online shopper pausing at cart page after discovering unexpected shipping costs, illustrating checkout abandonmentWhat cart abandonment data really tells you about checkout friction
    By Ramon Helwegen
    In Conversion

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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