07/11/2026

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Payment routing is judged in the payment step

Payment routing is judged in the payment step

by Ramon Helwegen | Aug 21, 2024 | Payment provider

Payment routing is judged in the payment step, where the shopper only sees whether it worked In August 2024 Digital Transactions reported on a vendor evaluation by the research firm Datos Insights, which concluded that payment orchestration platforms now have to work...
Guest checkout is how many loyal customers prefer to buy

Guest checkout is how many loyal customers prefer to buy

by Ramon Helwegen | Aug 15, 2024 | Online checkout

Guest checkout is a preference your regular customers share, so build it as the main route Guest checkout is usually treated as the route for strangers: the first-time visitor, the gift buyer, the shopper who will never return. Survey data from Capterra points...
An invisible checkout only works when the shopper agreed to the charge

An invisible checkout only works when the shopper agreed to the charge

by Ramon Helwegen | Aug 15, 2024 | Technology

An invisible payment only works when the shopper has already agreed to the charge Payments Dive published a primer on embedded payments on 13 August 2024, and it starts from a familiar example. Uber stores a rider’s card once, when the account is created, and...
Recognising a shopper early only helps where it saves them a question

Recognising a shopper early only helps where it saves them a question

by Ramon Helwegen | Jul 29, 2024 | Online checkout

Recognising a shopper early pays off only when it removes a question they would otherwise have to answer The idea that check-in will replace checkout is not new. The vice president of Amazon Payments put it to a Shoptalk panel in May 2016, pointing to Uber, where the...
Paying how they want: what Adyen’s retail research means for your payment step

Paying how they want: what Adyen’s retail research means for your payment step

by Ramon Helwegen | Jun 6, 2024 | Conversion

Shoppers leave when the payment step does not match how they pay, not only when a logo is missing The headline figure in Adyen’s Retail Report 2024 is that 55% of consumers will abandon a purchase if they cannot pay how they want. The research behind it is...
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  • The minutes after payment are worth more than another prompt before itOne question after payment: using the confirmation step without costing the sale
    By Ramon Helwegen
    In Client experience
  • One line of text after a decline decides whether the shopper tries againWhat the shopper reads after a declined payment decides whether they try again
    By Ramon Helwegen
    In Conversion
  • A recovery email cannot repair what the checkout broke, so start with the step the shopper left onCart recovery in 2026: fixing the sequences that cost you sales
    By Ramon Helwegen
    In Conversion
  • Payment routing is judged in the payment step, where the shopper only sees whether it workedPayment routing is judged in the payment step
    By Ramon Helwegen
    In Payment provider
  • A payment provider's conversion study describes its own users, not the payment step on your siteWhat a payment provider’s conversion study can and cannot tell your checkout
    By Ramon Helwegen
    In Conversion

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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