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Why checkout experience is the conversion lever retailers underestimate

Why checkout experience is the conversion lever retailers underestimate

by Ramon Helwegen | Aug 28, 2023 | Conversion

Checkout optimisation is no longer optional for growing retailersConversion uplift figures tend to get thrown around loosely in e-commerce, but research tied to real transaction data carries more weight. A study run in partnership between Shopify and BCG puts hard...
Why slow checkout load times are silently killing your conversion

Why slow checkout load times are silently killing your conversion

by Ramon Helwegen | Jul 31, 2023 | Conversion

Checkout latency is a conversion leak most merchants ignorePage speed at checkout is not a technical nicety. It is a direct revenue lever, and the numbers are unambiguous. A one-second delay can suppress conversions by around 7%. Amazon’s internal data suggests...
Your checkout is not broken, it is wrong for most shoppers

Your checkout is not broken, it is wrong for most shoppers

by Ramon Helwegen | Jul 25, 2023 | Conversion

Checkout personalisation is the missing lever most merchants ignoreA 70% cart abandonment rate is one of ecommerce’s most-cited statistics, and it has spawned an entire industry of quick fixes: one-click buttons, wallet integrations, progress bars, guest...
Checkout as brand experience: what merchants keep getting wrong

Checkout as brand experience: what merchants keep getting wrong

by Ramon Helwegen | Jul 5, 2023 | Client experience

Checkout as brand experience: why the payment moment shapes long-term loyaltyMost merchants invest heavily in the top of the funnel: brand visuals, product photography, social advertising. Yet the single moment that determines whether revenue is realised or lost gets...
Cart abandonment in Dutch webshops: what the data actually shows

Cart abandonment in Dutch webshops: what the data actually shows

by Ramon Helwegen | Jun 26, 2023 | Conversion

Cart abandonment benchmarks for Dutch merchants are better than global figures suggestGlobal cart abandonment statistics get cited endlessly in e-commerce circles, with figures hovering around 88%. Those numbers feel abstract and discouraging from a Dutch or Belgian...
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  • Checkout optimisation is no longer optional for growing retailersWhy checkout experience is the conversion lever retailers underestimate
    By Ramon Helwegen
    In Conversion
  • Payment orchestration maturity shifts the battle to the checkout layerPayment orchestration maturity shifts the battle to the checkout layer
    By Ramon Helwegen
    In Payment provider
  • Frictionless checkout is no longer a feature request, it is a baseline expectationWhy frictionless checkout demands a rethink of payment infrastructure
    By Ramon Helwegen
    In Online checkout
  • Cross-border checkout friction is the silent killer of international conversionWhy cross-border sales demand ruthlessly simple checkout UX
    By Ramon Helwegen
    In Online checkout
  • BNPL at checkout is a conversion lever, not just a payment optionWhy BNPL at checkout drives bigger baskets and better conversion
    By Ramon Helwegen
    In Conversion

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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