25/06/2026

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Four checkout friction points that cost merchants billions

Four checkout friction points that cost merchants billions

by Ramon Helwegen | May 25, 2023 | Conversion

Delivery gaps at checkout are bleeding conversion rates dryA £32 billion abandonment figure is hard to ignore. Research from the ‘Battling Basket Abandonment’ study puts a stark number on what many merchants already sense but rarely quantify: the checkout...
Stop losing revenue at the final step of checkout

Stop losing revenue at the final step of checkout

by Ramon Helwegen | Mar 23, 2022 | Conversion

Authorization failures are the silent killer of checkout conversionMost merchants obsess over the top of the funnel. Ad spend, landing page copy, product imagery, cart abandonment emails. Yet a significant share of revenue is lost at the very last moment, when a...

Nearly half of shoppers still drop off after reaching checkout

by Ramon Helwegen | Jan 13, 2022 | Conversion

Checkout abandonment is the conversion leak most merchants are ignoringCart abandonment gets all the attention, but a new benchmark from Bold Commerce reveals the problem does not stop once a shopper clicks through to checkout. Almost half of all shoppers who initiate...
Half of shoppers still abandon after reaching checkout

Half of shoppers still abandon after reaching checkout

by Ramon Helwegen | Dec 30, 2021 | Conversion

Checkout abandonment is the conversion leak most merchants ignoreCart abandonment gets all the attention, but the data presented here points to a more uncomfortable truth: nearly half of shoppers who actually reach the checkout never complete their purchase. On...
Why clunky checkout flows still haunt online merchants

Why clunky checkout flows still haunt online merchants

by Ramon Helwegen | Dec 27, 2021 | Conversion

Checkout friction is not a new problem, but it keeps costing merchants real moneyCart abandonment rates consistently hover around 70 percent across e-commerce sectors, and the root causes are rarely mysterious. Slow forms, forced account creation, session timeouts,...
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  • Smartphone displaying a one-click checkout button on an online store product pageOne-click checkout drives 28.5% more spending, Cornell research finds
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Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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