23/09/2026

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Half of shoppers say checkout is where retailers fail them most

Half of shoppers say checkout is where retailers fail them most

by Ramon Helwegen | Mar 7, 2024 | Conversion

Checkout friction is still the single biggest conversion killer in European retailA benchmark study covering actual shopping transactions across five European countries, including the Netherlands, has produced a number that every online merchant should pin to their...
Payment orchestration and the subscription checkout: what merchants must know

Payment orchestration and the subscription checkout: what merchants must know

by Ramon Helwegen | Mar 5, 2024 | Payment provider

Smarter routing is the subscription checkout’s hidden conversion leverSubscription merchants obsess over sign-up conversion, but the real revenue leak often sits further down the funnel: the recurring charge. Payment orchestration addresses exactly this, and its...
How SSENSE cut checkout time by 70% and what it means for you

How SSENSE cut checkout time by 70% and what it means for you

by Ramon Helwegen | Jan 19, 2024 | Online checkout

Checkout speed is not a technical metric, it is your conversion rateTwo retail operators speaking at NRF’s Big Show made a point that deserves more attention than it typically gets: by the time a customer reaches the checkout page, the hard work of persuasion is...
Frictionless checkout: why the holidays expose every weak spot in your flow

Frictionless checkout: why the holidays expose every weak spot in your flow

by Ramon Helwegen | Nov 10, 2023 | Online checkout

Frictionless checkout is not a nice-to-have during peak season, it is the baselineHoliday traffic is unforgiving. Shoppers are browsing in stolen moments, on mobile, often arriving via a social ad rather than a deliberate visit to your store. That context matters...
Why checkout experience is the conversion lever retailers underestimate

Why checkout experience is the conversion lever retailers underestimate

by Ramon Helwegen | Aug 28, 2023 | Conversion

Checkout optimisation is no longer optional for growing retailersConversion uplift figures tend to get thrown around loosely in e-commerce, but research tied to real transaction data carries more weight. A study run in partnership between Shopify and BCG puts hard...
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  • Delivery gaps at checkout are bleeding conversion rates dryFour checkout friction points that cost merchants billions
    By Ramon Helwegen
    In Conversion
  • iDEAL doet 71 procent van de online aankopen, en dat is precies waarom de andere 29 procent je aandacht vraagtWelke betaalmethoden moet je webshop aanbieden
    By Ramon Helwegen
    In Payment provider
  • Frictionless checkout and the fraud blind spot that conversion teams are missingWhen frictionless checkout becomes a fraudster’s fastest route
    By Ramon Helwegen
    In Online checkout
  • Accessibility and simplicity are the real frontiers of checkout optimisationThirteen ways merchants can reduce checkout friction for every customer
    By Ramon Helwegen
    In Online checkout
  • Payment choice at checkout is now a loyalty leverPayment choice at checkout is now a loyalty lever
    By Ramon Helwegen
    In Client experience

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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