07/11/2026

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Stop asking for account creation before the confirmation page

Stop asking for account creation before the confirmation page

by Ramon Helwegen | Mar 25, 2025 | Online checkout

The best reason to create an account is the order the shopper just paid for Once the payment has gone through, the shopper’s next question is simple: when will it arrive? Everything a webshop does after the order button either answers that question or gets in...
Guest checkout is how many loyal customers prefer to buy

Guest checkout is how many loyal customers prefer to buy

by Ramon Helwegen | Aug 15, 2024 | Online checkout

Guest checkout is a preference your regular customers share, so build it as the main route Guest checkout is usually treated as the route for strangers: the first-time visitor, the gift buyer, the shopper who will never return. Survey data from Capterra points...
An invisible checkout only works when the shopper agreed to the charge

An invisible checkout only works when the shopper agreed to the charge

by Ramon Helwegen | Aug 15, 2024 | Technology

An invisible payment only works when the shopper has already agreed to the charge Payments Dive published a primer on embedded payments on 13 August 2024, and it starts from a familiar example. Uber stores a rider’s card once, when the account is created, and...
Recognising a shopper early only helps where it saves them a question

Recognising a shopper early only helps where it saves them a question

by Ramon Helwegen | Jul 29, 2024 | Online checkout

Recognising a shopper early pays off only when it removes a question they would otherwise have to answer The idea that check-in will replace checkout is not new. The vice president of Amazon Payments put it to a Shoptalk panel in May 2016, pointing to Uber, where the...
Paying how they want: what Adyen’s retail research means for your payment step

Paying how they want: what Adyen’s retail research means for your payment step

by Ramon Helwegen | Jun 6, 2024 | Conversion

Shoppers leave when the payment step does not match how they pay, not only when a logo is missing The headline figure in Adyen’s Retail Report 2024 is that 55% of consumers will abandon a purchase if they cannot pay how they want. The research behind it is...
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  • Met TikTok Shop rekent je klant af in de app, maar de vragen na de betaling komen bij jou terechtAfrekenen in TikTok Shop: wat je klant in de app ziet en wat daarna bij jou terechtkomt
    By Ramon Helwegen
    In Online checkout
  • Checkout earns its keep on the second order, not only the firstMeasure your checkout as a growth loop, not a failure report
    By Ramon Helwegen
    In Conversion
  • A shopper abroad gives you one order to prove yourself, and most of that order happens after the paymentCross-border shoppers judge you after the payment: returns, refunds and the withdrawal button
    By Ramon Helwegen
    In Conversion
  • A year of payment upgrades means little to a shopper who meets the same checkoutThe checkout gap: retailers change their payments, shoppers judge what they see
    By Ramon Helwegen
    In Client experience
  • A voice agent that recommends beard oil is a sales channel wearing a support badgeA voice bot that advises shoppers is a sales channel, not support
    By Ramon Helwegen
    In Client experience

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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