Holiday checkout: a mistyped card number should not cost the order
A mistyped card number costs more orders than the typing itself, and a holiday peak raises that cost In November 2023, a few weeks before the holiday season, Retail Customer Experience published a piece by Matt Miller, vice president of product at Paze, a digital...
The checkout gap: retailers change their payments, shoppers judge what they see
A year of payment upgrades means little to a shopper who meets the same checkout In 2023 the payments company Primer surveyed 2,000 consumers and 300 retail businesses in Singapore and published the results under the title Mind the Gap. The retailer half of the survey...
The delivery step decides more orders than retailers think
Delivery choice is the last product decision in the checkout, and most retailers present it as an afterthought A shopper who reaches the delivery step has chosen the product, but not yet how and when it will arrive. Research by GFS and Retail Economics, reported by...
Winkelen zonder kassa: het betaalmoment verdwijnt niet, het verhuist
Een winkel zonder kassa schrapt de kassa, niet het moment waarop je klant wil zien wat hij betaalt In april 2023 vroeg Twinkle zich af of de supermarkt van de toekomst kassaloos is. Het artikel zette de proeven in Nederland en België op een rij: Albert Heijn met Tap...Other articles
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