10/11/2026

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Payment routing is judged in the payment step

Payment routing is judged in the payment step

by Ramon Helwegen | Aug 21, 2024 | Payment provider

Payment routing is judged in the payment step, where the shopper only sees whether it worked In August 2024 Digital Transactions reported on a vendor evaluation by the research firm Datos Insights, which concluded that payment orchestration platforms now have to work...
Guest checkout is how many loyal customers prefer to buy

Guest checkout is how many loyal customers prefer to buy

by Ramon Helwegen | Aug 15, 2024 | Online checkout

Guest checkout is a preference your regular customers share, so build it as the main route Guest checkout is usually treated as the route for strangers: the first-time visitor, the gift buyer, the shopper who will never return. Survey data from Capterra points...
An invisible checkout only works when the shopper agreed to the charge

An invisible checkout only works when the shopper agreed to the charge

by Ramon Helwegen | Aug 15, 2024 | Technology

An invisible payment only works when the shopper has already agreed to the charge Payments Dive published a primer on embedded payments on 13 August 2024, and it starts from a familiar example. Uber stores a rider’s card once, when the account is created, and...
Recognising a shopper early only helps where it saves them a question

Recognising a shopper early only helps where it saves them a question

by Ramon Helwegen | Jul 29, 2024 | Online checkout

Recognising a shopper early pays off only when it removes a question they would otherwise have to answer The idea that check-in will replace checkout is not new. The vice president of Amazon Payments put it to a Shoptalk panel in May 2016, pointing to Uber, where the...
One question after payment: using the confirmation step without costing the sale

One question after payment: using the confirmation step without costing the sale

by Ramon Helwegen | May 31, 2024 | Client experience

The minutes after payment are worth more than another prompt before it Most checkouts are designed to end. The total is shown, the payment goes through, a confirmation appears and the shopper is gone. Michael Jaszczyk, CEO of the retail software company GK Americas,...
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  • Build the payment step for the shopper who has saved nothingCheckout abandonment costs Dutch merchants more than one sale
    By Ramon Helwegen
    In Conversion
  • The minutes after payment are worth more than another prompt before itOne question after payment: using the confirmation step without costing the sale
    By Ramon Helwegen
    In Client experience
  • The most useful figure in the Shopify and BCG study is a time, not an upliftNinety seconds: what the Shopify and BCG study says about checkout time
    By Ramon Helwegen
    In Conversion
  • A mistyped card number costs more orders than the typing itself, and a holiday peak raises that costHoliday checkout: a mistyped card number should not cost the order
    By Ramon Helwegen
    In Online checkout
  • Merging checkout screens rarely shortens a checkout, because the shopper still has to face every fieldMeasure your checkout in fields, not screens
    By Ramon Helwegen
    In Online checkout

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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