25/06/2026

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Why form fields matter more than checkout steps

Why form fields matter more than checkout steps

by Ramon Helwegen | Jan 3, 2022 | Online checkout

Why form fields matter more than checkout stepsMost merchants obsess over the number of steps in their checkout flow. Baymard Institute’s latest large-scale usability research suggests that energy is largely misplaced. The average checkout today runs to 5.2...
Why your credit card form is still killing conversions

Why your credit card form is still killing conversions

by Ramon Helwegen | Jan 3, 2022 | Online checkout

Why credit card form neglect is one of the most avoidable causes of checkout abandonmentResearch from Baymard Institute exposes a stubborn gap between what merchants know about checkout UX and what they actually ship. Despite years of best-practice documentation,...
Designing a payment selector that does not kill conversion

Designing a payment selector that does not kill conversion

by Ramon Helwegen | Jan 3, 2022 | Online checkout

Why your payment selector UI is quietly killing conversionsMost merchants know that offering multiple payment methods reduces abandonment. Fewer realise that the way those options are presented can be just as damaging as not offering them at all. Baymard...
Half of shoppers still abandon after reaching checkout

Half of shoppers still abandon after reaching checkout

by Ramon Helwegen | Dec 30, 2021 | Conversion

Checkout abandonment is the conversion leak most merchants ignoreCart abandonment gets all the attention, but the data presented here points to a more uncomfortable truth: nearly half of shoppers who actually reach the checkout never complete their purchase. On...
Why clunky checkout flows still haunt online merchants

Why clunky checkout flows still haunt online merchants

by Ramon Helwegen | Dec 27, 2021 | Conversion

Checkout friction is not a new problem, but it keeps costing merchants real moneyCart abandonment rates consistently hover around 70 percent across e-commerce sectors, and the root causes are rarely mysterious. Slow forms, forced account creation, session timeouts,...
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  • Customer struggling to enter credit card number on a poorly designed checkout form on mobileWhy your credit card form is still killing conversions
    By Ramon Helwegen
    In Online checkout
  • Confirmation page on a mobile checkout screen with an account creation prompt after purchase completionStop asking for account creation before the confirmation page
    By Ramon Helwegen
    In Online checkout
  • Mobile guest checkout form with multiple required fields illustrating checkout friction during holiday shopping seasonWhy guest checkout friction kills your holiday conversion
    By Ramon Helwegen
    In Online checkout
  • Online shopper abandoning a multi-step checkout form on a laptop, illustrating checkout friction and cart abandonmentHalf of shoppers say checkout is where retailers fail them most
    By Ramon Helwegen
    In Conversion
  • Simplified online checkout form with minimal fields on a mobile screen, illustrating reduced checkout frictionWhy form fields matter more than checkout steps
    By Ramon Helwegen
    In Online checkout

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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