23/09/2026

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SCA friction is costing merchants revenue: own your data

SCA friction is costing merchants revenue: own your data

by Ramon Helwegen | Dec 7, 2022 | Conversion

SCA exemption strategy starts with taking back control of your checkout dataStrong Customer Authentication was designed to reduce fraud, but for online merchants it introduced a new conversion problem: authentication drop-off. The friction inserted by 3DS flows,...
Why shoppers abandon carts and what checkout changes actually fix it

Why shoppers abandon carts and what checkout changes actually fix it

by Ramon Helwegen | Oct 20, 2022 | Conversion

Checkout friction is losing you two-thirds of your filled cartsThe statistic is brutal but well-established: roughly two in three online shopping carts are abandoned before purchase. Heading into peak season, that number deserves serious attention. The causes are not...
Why frictionless checkout demands a rethink of payment infrastructure

Why frictionless checkout demands a rethink of payment infrastructure

by Ramon Helwegen | Jun 29, 2022 | Online checkout

Frictionless checkout is no longer a feature request, it is a baseline expectationConsumer patience with clunky checkout flows is running out. The data is clear: younger shoppers, particularly Gen Z and millennials, are leading adoption of digital wallets, BNPL, and...
Why cross-border sales demand ruthlessly simple checkout UX

Why cross-border sales demand ruthlessly simple checkout UX

by Ramon Helwegen | May 31, 2022 | Online checkout

Cross-border checkout friction is the silent killer of international conversionEvery merchant eyeing international growth eventually hits the same wall: the checkout experience that works tolerably well for domestic buyers falls apart the moment a foreign customer...
How offering the right payment method lifts conversion and loyalty

How offering the right payment method lifts conversion and loyalty

by Ramon Helwegen | May 24, 2022 | Conversion

Payment method choice as a conversion and loyalty lever, not just a checkout detailMost merchants think about payment methods reactively: add what customers expect, keep abandonment low, move on. This Nielsen Media research, commissioned by PayPal, pushes that framing...
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  • Friction at checkout is a conversion killer merchants can no longer afford to ignoreWhy 1 in 4 shoppers abandon at checkout and how to fix it
    By Ramon Helwegen
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  • Zeven op de tien transacties krijgen een nieuwe flow: wat dat betekent voor je conversieWat de overgang van iDEAL naar Wero betekent voor jouw checkout
    By Ramon Helwegen
    In Online checkout
  • Frictionless checkout is not just convenient, it is a revenue multiplierOne-click checkout drives 28.5% more spending, Cornell research finds
    By Ramon Helwegen
    In Conversion
  • Smarter routing is the subscription checkout's hidden conversion leverPayment orchestration and the subscription checkout: what merchants must know
    By Ramon Helwegen
    In Payment provider

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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