10/11/2026

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Frictionless checkout starts with identity, not speed

Frictionless checkout starts with identity, not speed

by Ramon Helwegen | Mar 13, 2023 | Online checkout

A fast payment step reuses an identity the shopper has already proved instead of asking for a new one On 9 March 2023 PYMNTS published an interview with Emily Foshee, then vice president of core products at Discover Global Network, on instant and unattended checkout...
Card authentication is a checkout step: measure it apart from abandonment

Card authentication is a checkout step: measure it apart from abandonment

by Ramon Helwegen | Dec 7, 2022 | Conversion

The bank’s authentication screen is a checkout step, so stop counting it as abandonment Between the moment a shopper presses pay and the moment the order is confirmed, a card payment can pass through a screen your shop did not design. The shopper’s bank...
Afrekenen in TikTok Shop: wat je klant in de app ziet en wat daarna bij jou terechtkomt

Afrekenen in TikTok Shop: wat je klant in de app ziet en wat daarna bij jou terechtkomt

by Ramon Helwegen | Jun 29, 2022 | Online checkout

Met TikTok Shop rekent je klant af in de app, maar de vragen na de betaling komen bij jou terecht In mei 2022 publiceerde Coresight Research een samenvatting van zijn jaarlijkse onderzoek onder Amerikaanse consumenten naar winkelen via sociale media. Bijna twee derde...
Foreign EU shoppers: what the rules already decide in your checkout

Foreign EU shoppers: what the rules already decide in your checkout

by Ramon Helwegen | May 31, 2022 | Online checkout

EU rules already decide part of your checkout for shoppers from other member states In December 2021 PYMNTS published a forecast, produced with the wallet provider Citcon, that cross-border ecommerce would reach $1.2 trillion in 2022, with Europe expected to take...
What a payment provider’s conversion study can and cannot tell your checkout

What a payment provider’s conversion study can and cannot tell your checkout

by Ramon Helwegen | May 24, 2022 | Conversion

A payment provider’s conversion study describes its own users, not the payment step on your site PayPal has commissioned Nielsen more than once to measure what accepting PayPal does for a merchant, and the editions PayPal has published report large gains. The UK...
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  • Delivery choice is the last product decision in the checkout, and most retailers present it as an afterthoughtThe delivery step decides more orders than retailers think
    By Ramon Helwegen
    In Conversion
  • An invisible payment only works when the shopper has already agreed to the chargeAn invisible checkout only works when the shopper agreed to the charge
    By Ramon Helwegen
    In Technology
  • A checkout can get harder to complete without anyone changing the checkoutYour checkout can get harder to complete without anyone changing it
    By Ramon Helwegen
    In Conversion
  • A shopper abroad gives you one order to prove yourself, and most of that order happens after the paymentCross-border shoppers judge you after the payment: returns, refunds and the withdrawal button
    By Ramon Helwegen
    In Conversion
  • A checkout that works on the first attempt is worth more than a fast oneA checkout that works first time beats a fast one: lessons from SSENSE and Wayfair
    By Ramon Helwegen
    In Online checkout

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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