02/09/2026

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Checkout abandonment costs Dutch merchants more than one sale

Checkout abandonment costs Dutch merchants more than one sale

by Ramon Helwegen | Mar 25, 2025 | Conversion

Checkout friction is quietly destroying customer lifetime valueA survey by payabl. puts a hard number on what too many merchants still treat as a minor inconvenience: 43% of shoppers across the UK, Germany, and the Netherlands say they will not return to a retailer...
Turn the checkout moment into a loyalty engine

Turn the checkout moment into a loyalty engine

by Ramon Helwegen | May 31, 2024 | Client experience

Turn the checkout moment into a loyalty engineMost merchants treat the transaction as a finish line. The smarter framing is to treat it as the starting gun. Whether in-store or online, the moment a customer completes a purchase is one of the highest-attention moments...
How offering the right payment method lifts conversion and loyalty

How offering the right payment method lifts conversion and loyalty

by Ramon Helwegen | May 24, 2022 | Conversion

Payment method choice as a conversion and loyalty lever, not just a checkout detailMost merchants think about payment methods reactively: add what customers expect, keep abandonment low, move on. This Nielsen Media research, commissioned by PayPal, pushes that framing...

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Other articles

  • Kruidvat's redesign shows how to modernise without sacrificing conversionKruidvat’s headless rebuild keeps conversion at the core
    By Ramon Helwegen
    In Conversion
  • Baymard's Cyber Monday research reveals UX gaps that cost merchants sales every day10 Cyber Monday UX lessons every merchant should apply year-round
    By Ramon Helwegen
    In Conversion
  • One-click checkout as the entry point for BNPL growth in EuropeWhy one-click UX is the real engine behind BNPL adoption in Europe
    By Ramon Helwegen
    In Payment provider
  • Three shifts in shopper behaviour that should prompt a checkout and funnel reviewBaymard’s 2026 data: what’s shifting in shopper habits and checkout expectations
    By Ramon Helwegen
    In Conversion
  • Checkout as brand experience: why the payment moment shapes long-term loyaltyCheckout as brand experience: what merchants keep getting wrong
    By Ramon Helwegen
    In Client experience

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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