09/08/2026

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What shoppers actually want at checkout to stay loyal

What shoppers actually want at checkout to stay loyal

by Ramon Helwegen | Nov 15, 2021 | Conversion

What shoppers actually want at checkout to stay loyalData from a large-scale simulation of 510 merchants and a survey of over 2,000 US consumers puts hard numbers behind what checkout optimisers have long suspected: convenience features and payment method choice are...
Payment choice at checkout is now a loyalty lever

Payment choice at checkout is now a loyalty lever

by Ramon Helwegen | Oct 12, 2021 | Client experience

Payment choice at checkout is now a loyalty leverMerchants who treat payment method selection as a back-office afterthought are handing customers a reason to leave. Research from PYMNTS, based on a simulation across 510 leading merchants and a consumer panel of more...
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Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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