07/08/2026

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Mobile UX on most webshops is still mediocre, Baymard finds

Mobile UX on most webshops is still mediocre, Baymard finds

by Ramon Helwegen | Jul 17, 2026 | Conversion

Mobile checkout and UX mediocrity is the industry norm, not the exceptionBaymard Institute’s latest mobile e-commerce benchmark delivers an uncomfortable verdict: not a single one of the 138 leading US and European sites studied achieves a “good”...
The EAA is enforceable: what your checkout must fix now

The EAA is enforceable: what your checkout must fix now

by Ramon Helwegen | Jul 10, 2026 | Online checkout

The EAA deadline has passed and your checkout funnel is in scopeSince 28 June 2025, the European Accessibility Act is enforceable law across every EU member state. If you have been treating this as a future compliance task, that future has arrived. The regulation is...
Fix the card management leak losing your returning customers

Fix the card management leak losing your returning customers

by Ramon Helwegen | Jun 9, 2026 | Payment provider

The stored card edit flow that quietly kills repeat purchase conversionMost merchants optimise the acquisition funnel obsessively and leave the account management layer almost entirely untouched. That asymmetry has a real cost, and Baymard Institute has now put a name...
Mobile UX on most webshops is still mediocre, Baymard finds

One bad checkout moment is enough to lose a customer forever

by Ramon Helwegen | Jun 2, 2025 | Conversion

Checkout failure is a permanent exit, not a recoverable bounceSCAYLE’s large-scale shopper research lands a number that every merchant should pin above their dashboard: eight out of ten shoppers who had a negative brand experience did not come back. That...
Mobile UX on most webshops is still mediocre, Baymard finds

Checkout abandonment costs Dutch merchants more than one sale

by Ramon Helwegen | Mar 25, 2025 | Conversion

Checkout friction is quietly destroying customer lifetime valueA survey by payabl. puts a hard number on what too many merchants still treat as a minor inconvenience: 43% of shoppers across the UK, Germany, and the Netherlands say they will not return to a retailer...
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  • Shopper pausing before completing an online purchase, representing decision friction in the checkout funnelHalf of shoppers say checkout is where retailers fail them most
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  • Joybuy checkout screen showing embedded insurance options for damage, theft and extended warrantyWhy form fields matter more than checkout steps
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  • Shopper pausing before completing an online purchase, representing decision friction in the checkout funnelBuy buttons: how one-tap checkout cuts abandonment
    By Ramon Helwegen
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  • Shopper pausing before completing an online purchase, representing decision friction in the checkout funnelMobile UX on most webshops is still mediocre, Baymard finds
    By Ramon Helwegen
    In Conversion
  • Payment orchestration and the subscription checkout: what merchants must know
    By Ramon Helwegen
    In Payment provider

Independent commentary on what moves conversion at the checkout. Editorial direction by Ramon Helwegen, payments specialist and founder of EcomStream. Editorially independent. No ads. No sponsored content.

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