Project Postmortems for UX Teams: Learning from Success and Failure
Summary: Although postmortems are one of the most powerful learning tools in product development, most teams haven't yet discovered how to use them effectively. The concept of postmortem is borrowed from engineering teams, who've been using postmortems for...
Stars Align for Passkeys but Will Adoption Follow?
A merchant’s returning customer attempts to complete a $1,800 luxury purchase on a mobile device, mistypes a password twice, triggers a reset email and leaves before the link arrives. A reused password harvested in an unrelated breach enables a criminal to...
Why False Declines, Data Silos Are Next Big Payments Challenge
The payments industry is locked into a race toward speed. Faster rails, real-time settlement, one-click checkout, invisible authentication and more innovations are all pointed toward one assumption: that friction is the enemy, and technology’s job is to...
Nearly Half of Shoppers Used Mobile for Latest Retail Purchase
The smartphone is no longer just a shopping tool. It has become the storefront. That was the central takeaway from the “2025 Global Digital Shopping Index: The Rise of the Mobile Window Shopper and What It Means for Payments,” a PYMNTS Intelligence report...
Google Introduces WebMCP to Give Browser Access for AI Agents
Google is taking a step toward formalizing how artificial intelligence (AI) agents interact with the web, introducing WebMCP as an early preview feature inside Chrome. WebMCP, short for Web Model Context Protocol, enables websites to expose structured data...
Will AI Agents Replace Shopping?
Fifty years ago, Susan was one of more than a hundred million Americans who drove to a shopping mall an average of once a week to buy things. By 1976, a third of all retail sales happened at the mall. Susan shopped exactly the way the mall designers intended....
Why Gen Z Is Trading Smartphones for Dumb Devices
There’s a special look kids give a floppy disk. They turn it over, tap the little metal shutter, and then ask, politely but devastatingly: “So where do you plug in the Wi‑Fi?” It’s the same energy adults bring to a rotary phone: reverence, confusion and the...
Fashion’s Product Page Becomes A Person
Live shopping channels for fashion are growing fast, with over 500,000 hours being viewed per month in the UKWhatnotAs we scan our social media feeds on our phones, we are constantly being served some version of commerce disguised as entertainment - a “what I...
Payments for retail: how membership-style saves money
Retailers are under constant pressure to protect margins while still investing in growth. From rising costs and economic uncertainty to shifting consumer preferences, there’s very little room for wasted spend. Payment processing may not be flashy, but it’s a...