Winning In The Age Of Too Many Choices
Black woman using chatbot shopping assistant. She is buying Christmas gifts onlinegettyThe holiday paradox The holiday season is supposed to be the most lucrative, feel-good period in retail. Yet for many consumers, it’s no longer synonymous with joy but with stress....
The Rise of AI Agents and the Fall of Digital Wallets
In 1996 the Palm Pilot felt like the future. For those unfamiliar (or not yet born), the Palm Pilot was a pocket computer that organized contacts, calendars and tasks in a way that was fast, simple and portable. Developers created apps allowing users access to the...
Green Dot Says Speed, Not Swag, Wins Customer Loyalty
The post-purchase experience is becoming a competitive advantage for brands and platforms in the connected economy. Cart abandonment remains high whenever checkout introduces friction, making “frictionless checkout … the baseline now,” Renata Caine, senior vice...
One-Click Convenience Drives Australia’s Mobile Shopping
Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click checkout, but the demand...
Consumers Warm Up to AI Shopping Tools Across Generations
Artificial intelligence (AI) is moving beyond search and recommendations into actively helping consumers shop, with new agentic AI tools designed to browse, compare and even purchase products on behalf of consumers. New data from PYMNTS Intelligence shows that AI...Other articles
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