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D2C Retailing Boosts Supply Chain Tech Providers
More companies have embraced selling directly to consumers, sidestepping old, larger-scale operations in favor of developing direct-to-consumer (D2C) operations. With brick-and-mortar commerce still recovering from the pandemic and shoppers electing to make...
Retailers Weigh Payments Choice, Overwhelming Customers
The conventional wisdom of online commerce is that payments should be invisible, and merchants should offer their shoppers as many payment options as possible. In an interview with PYMNTS, Nicky Schardt, director of product, customer experience at Spreedly,...
Behavioral Analytics for Smooth Authentication
Trust drives consumer experiences, and it can be negatively impacted in countless ways. An inconvenient login or checkout experience harms a customer’s trust in a merchant, and a false positive fraud flag can alienate a previously loyal customer. Consumers...
Apple overhauls iPhone checkout experience with larger images, focus on trade-ins, more
Apple has given the iPhone checkout page on its website a major overhaul. The new design features larger images, quicker access to shopping assistance, and more. There’s also a bigger emphasis on trading in other devices as well. The previous design for the...
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