Networks Will Drive Consumerization of Business
In today’s “always on” economy, consumers demand instant gratification in all areas, and their personal finances are no exception. Whether it’s buying a coffee, paying bills or accessing credit, consumers want it to be simple, fast and efficient. Those...
Mass Payment Preferences Emerge Among Consumers
As we’ve learned through a series of studies this year, paycheck-to-paycheck living is more widespread than previously thought, including high earners and other consumers not traditionally associated with making ends meet. For these consumers, various...
Digitale transformatie: datagedreven, door mensen gedragen
Digitale transformatie staat hoog op de agenda van veel bedrijven, zeker sinds het uitbreken van de coronacrisis. Onderzoek leert echter dat de meeste digitale transformaties niet het succes opleveren wat ervan werd verwacht. Een groep experts van...
NPS: met die ene simpele vraag kun je niet veel
0 - shares like bookmark Mi-choe Emanuelson van Mopinion 0 21 oktober 2021 om 13:00 5 minuten lezen NPS viert bijna haar 20e verjaardag. In 2003 schreven Reichheld, Bain & Company en Satmetrix Systems hierover in de Harvard Business Review. De NPS-score...
73 Million Are Already in the Connected Economy
Consumers have become accustomed to near-ubiquitous internet access to get goods and services on-demand, as well as run multiple facets of their lives. As a result, customer experiences powered by digital technology are extending well beyond shopping, impacting...
Boost Cross-Border Business Efficiency Via POPs
The digital economy enables businesses to reach customers across national borders more easily than ever before. One study found that two-thirds of eCommerce firms sell beyond their home markets, deriving 31% of their revenue from cross-border sales; other data...
How Banks Can Compete in the BNPL Space
Buy now, pay later (BNPL) is having a moment — one that won’t dissipate anytime soon. More than a fad, the payment choice that allows consumers to break up the cost of purchases into equal installments over a period of weeks or months is the fastest growing...
Using POPs to Increase Efficiency, Lower Costs
Managing cross-border payments represents a key challenge for businesses that operate and have customers in multiple countries. Regulatory and tax issues are more complex, and transactions fees are higher than with domestic payments. Payment orchestration...
New Study: Checkout Frictions Rise
The many faces of friction in the checkout experience cover a range from time spent to value-adds like free shipping and other variables that add up to good — or less good— checkouts. PYMNTS developed the proprietary Checkout Conversion Index scoring system in...