Can Algorithmic Pricing Disclosures Build Consumer Trust?

Starting this summer, New Yorkers shopping online or booking rides might spot a new warning tucked beside the price: “This price was set by an algorithm using your personal data.” The requirement, effective July 8 under New York’s sweeping...

One-Click Convenience Drives Australia’s Mobile Shopping

Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click...

Companies Bet Customer Service AI Pays

Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Back in 2023, Chief Executive Sebastian...

Sam’s Club Rolls Out AI for Managers

Sam’s Club is moving artificial intelligence out of the back office and onto the sales floor. The Walmart-owned retailer is giving frontline managers enterprise-grade AI tools to help them make decisions faster and free them from repetitive...

Klarna Expands Debit Card to Anchor US Payments Strategy

As consumers lean on the simplicity and control of debit payments, FinTechs are weaving these cards into their platforms, not just as payment tools, but as vital threads that stitch together expanding ecosystems. Recent PYMNTS Intelligence...
Driving Loyalty Through Payment Choices

Driving Loyalty Through Payment Choices

PYMNTS data shows that eTailers have become less effective at discovering and matching customers’ needs, while consumers have grown used to expecting their own individual preferences front and center during their shopping experiences. Any point of friction...

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‘Hoe meer jargon, hoe groter de afstand’

‘Hoe meer jargon, hoe groter de afstand’

Bosscher: ‘Als je het niet aan een achtjarig kind kan uitleggen, dan begrijp je het zelf niet. We proberen de communicatie uit te kleden en juist te laten zien dat wat we doen helemaal niet zo moeilijk is. We proberen te demystificeren, want hoe meer je het in...

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