85% of Merchants Say Fraud Tools Must Reduce Checkout Friction

Merchants fighting fraud increasingly face a strategic challenge that extends beyond blocking criminals. The real task is protecting revenue while keeping checkout smooth for legitimate customers. A new PYMNTS Intelligence report suggests...

Survival vs. Splurge Defines the New Consumer

The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is...

Walmart Shuts Down Agentic Commerce With OpenAI

Walmart is pulling back from OpenAI’s Instant Checkout feature inside ChatGPT after internal data showed conversion rates were roughly three times lower than transactions completed on its own website, as reported by Wired. The shift marks an...

Visa Says Login Isn’t Enough as AI Enters the Checkout Flow

There’s an innovation race growing over digital identity. On one hand are banks and merchants that have traditionally been reliant on tools like passwords, one-time passcodes, biometric selfies and voice checks to power online...

Shopify’s USDC Integration Paves Path for Crypto Adoption

Merchant friction and user confusion are two big barriers holding retail stablecoins back. Or is it user friction and merchant confusion? Regardless, the success of stablecoins as a payment mechanism across eCommerce is increasingly coming...
Merchant Education Key to BNPL in the UK

Merchant Education Key to BNPL in the UK

Buy now, pay later (BNPL) has exploded in the wake of the pandemic as consumers embrace the freedom it gives them to make multiple interest-free installments. In the U.K., where Swedish giant Klarna’s BNPL service is very popular among shoppers, other players...

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Why X-Border Payments Should Be Like WhatsApp

Why X-Border Payments Should Be Like WhatsApp

Getting paid is a challenge for any business at the best of times, but in the case of cross-border transactions, the complexity often extends several layers deep. It’s not just that international payments are notoriously slow and expensive. There are much...

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Holiday Shopping Trends for Merchants

Holiday Shopping Trends for Merchants

Ports are backed up, trucks (though not nearly enough of them) are driving day and night to retail distribution centers from those ports, and retailers are in a frenzied search for seasonal hires from the warehouse to the sales floor. Meanwhile, the pandemic...

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