Can Algorithmic Pricing Disclosures Build Consumer Trust?

Starting this summer, New Yorkers shopping online or booking rides might spot a new warning tucked beside the price: “This price was set by an algorithm using your personal data.” The requirement, effective July 8 under New York’s sweeping...

One-Click Convenience Drives Australia’s Mobile Shopping

Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click...

Companies Bet Customer Service AI Pays

Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Back in 2023, Chief Executive Sebastian...

Sam’s Club Rolls Out AI for Managers

Sam’s Club is moving artificial intelligence out of the back office and onto the sales floor. The Walmart-owned retailer is giving frontline managers enterprise-grade AI tools to help them make decisions faster and free them from repetitive...

Klarna Expands Debit Card to Anchor US Payments Strategy

As consumers lean on the simplicity and control of debit payments, FinTechs are weaving these cards into their platforms, not just as payment tools, but as vital threads that stitch together expanding ecosystems. Recent PYMNTS Intelligence...
Klarna Expands BNPL Services to Ireland

Klarna Expands BNPL Services to Ireland

Klarna has officially launched in Ireland, offering interest-free ‘Pay in 3’ installments on its app and through retail partners, according to a press release on Tuesday (Nov. 9). The fee-free buy now pay later (BNPL) offering is intended as an alternative to...

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How Behavioral Analytics Can Reduce Frictions

How Behavioral Analytics Can Reduce Frictions

Consumers were quick to develop new shopping habits in the wake of pandemic restrictions and closures this past year, with eCommerce sales in 2020 growing by 32% year over year in the U.S. alone. Merchants and their customers swiftly realized the conveniences...

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PayPal: Venmo Coming to Amazon

PayPal: Venmo Coming to Amazon

The biggest buzz for PayPal and its latest quarterly results released on Monday (Nov. 8) is a new partnership with Amazon that will allow U.S. shoppers to use Venmo at checkout starting in 2022. As would be expected as PayPal posted its latest Q3 results,...

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Alexa Is Maturing Into Voice of Connected Economy

Alexa Is Maturing Into Voice of Connected Economy

Would it have been more successful had it been called “Finch,” “Friday” or “Samantha?” That’s something to contemplate as we mark the 7th birthday of Amazon’s Alexa voice assistant. Those were some of the names being thrown around in brainstorming, according to...

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