Can Algorithmic Pricing Disclosures Build Consumer Trust?

Starting this summer, New Yorkers shopping online or booking rides might spot a new warning tucked beside the price: “This price was set by an algorithm using your personal data.” The requirement, effective July 8 under New York’s sweeping...

One-Click Convenience Drives Australia’s Mobile Shopping

Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click...

Companies Bet Customer Service AI Pays

Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Back in 2023, Chief Executive Sebastian...

Sam’s Club Rolls Out AI for Managers

Sam’s Club is moving artificial intelligence out of the back office and onto the sales floor. The Walmart-owned retailer is giving frontline managers enterprise-grade AI tools to help them make decisions faster and free them from repetitive...

Klarna Expands Debit Card to Anchor US Payments Strategy

As consumers lean on the simplicity and control of debit payments, FinTechs are weaving these cards into their platforms, not just as payment tools, but as vital threads that stitch together expanding ecosystems. Recent PYMNTS Intelligence...
Holiday Shopping Trends for Merchants

Holiday Shopping Trends for Merchants

Ports are backed up, trucks (though not nearly enough of them) are driving day and night to retail distribution centers from those ports, and retailers are in a frenzied search for seasonal hires from the warehouse to the sales floor. Meanwhile, the pandemic...

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How Merchants Can Improve Checkout Conversion

How Merchants Can Improve Checkout Conversion

Almost anyone who has shopped online knows the experience of picking an item and putting it in the cart only to balk at the shipping price and walk away, often to find a place where getting the product to the front door won’t cost as much or take as long....

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