One-Click Convenience Drives Australia’s Mobile Shopping

Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click...

Companies Bet Customer Service AI Pays

Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Back in 2023, Chief Executive Sebastian...

Sam’s Club Rolls Out AI for Managers

Sam’s Club is moving artificial intelligence out of the back office and onto the sales floor. The Walmart-owned retailer is giving frontline managers enterprise-grade AI tools to help them make decisions faster and free them from repetitive...

Klarna Expands Debit Card to Anchor US Payments Strategy

As consumers lean on the simplicity and control of debit payments, FinTechs are weaving these cards into their platforms, not just as payment tools, but as vital threads that stitch together expanding ecosystems. Recent PYMNTS Intelligence...

Zopa Acquires Rvvup to Drive Embedded Finance Business

The company said the deal, announced Monday (Sept. 1), will accelerate its retail finance services and triple the size of Zopa’s embedded finance business within two years. “This unique offering drives multiple benefits for merchants and end...
Confirmation Bias in UX

Confirmation Bias in UX

When scanning your social-media feeds, did it ever happen to you to ignore articles posted by friends with political views different than yours? Yet, you probably paid attention to the content shared by those who are on your side of the political spectrum. This...

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