AI Shopping Agents Put New Pressure on Payments Companies

Delegation is the name of the game for the next phase of digital commerce. New PYMNTS Intelligence research in the April 2026 Payments Innovation Tracker® Series, a collaboration with Paymentology, finds 48% of consumers are at least...

AI Shopping Makes Context the New Payments Currency

Payments are no longer defined by moving money alone. They are defined by the quality, speed and intelligence of the data surrounding each transaction. A new report from PYMNTS Intelligence and FIS finds issuer processing is evolving from...

Declining fraud rates don’t mean declining fraud risk

When fraud attack rates fall, the instinct is to celebrate. One might think fewer attacks means better defenses and better outcomes. But a close look at recent fraud trend data tells a more complicated story, and fraud teams that read the...

Mother’s Day, but Make It Platinum

Mother’s Day is the annual moment when otherwise rational adults look into the maw of modern commerce and ask a spiritually revealing question: Is brunch enough? Usually, yes. But at the far edge of the digital economy, Mother’s Day has...

Complete guide to building a revenue-generating eCommerce CX

When it comes to driving eCommerce revenue, many retailers overlook the fundamentals behind the customer experience. Before investing in new AI tools or expensive marketing campaigns, conduct an audit of your current customer journey. The...

A Friction-Free Retail Experience: Fact or Fantasy?

The disruption and shifting demands of the past 24 months have elevated retail’s focus on the “consumer experience,” as e-commerce transformed the way retailers do business and forced large-scale technology adoption and innovation. But while it may seem like...

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Online checkout, cookies and personalization

It is a much discussed topic, online checkout. Companies are becoming more and more aware of the necessity of optimizing the online checkout, the checkout process. The speed of checkout is of the utmost importance, but as a merchant you also want as much data...

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