Smooth Checkout Key to 76% of Consumers
Checking out should be the easiest part of the purchase, but droves of consumers continue abandoning carts due to lingering frictions in the checkout process and experience. It’s a fixable issue that’s getting a lot more attention in 2022 as eCommerce sellers...
Grocers Split on Self-Checkout | PYMNTS.com
As grocers look for more profitable ways to run their stores, some are going all-in on self-service checkout, while others are finding that the drawbacks of these technologies outweigh the benefits. On the pro-self-service side, Kroger, the United States’...
Iliad launches its own payments processing platform Stancer • TechCrunch
Iliad, the telecom company owned by French billionaire and startup investor Xavier Niel, is launching a payment subsidiary called Stancer. The team has focused on one thing in particular — lowering transaction fees as much as possible. While French retailers,...
Delivering a flawless customer experience wherever, however, and whenever people shop — Retail Technology Innovation Hub
It's not a bold statement to claim that retail is one industry that feels the impact of digital transformations more than most. As technology's influence increases, so do people's expectations and the various ways they shop.With 90% of shoppers demanding an...
Checkout Experience Vital in Making Loyal Customers
When is a great deal not great enough? When a consumer’s preferred merchant offers a seamless checkout experience that’s too satisfying and reliable to give up for $5 off. That’s a key learning from PYMNTS research into consumer behavior when checkout...
Raising the Bar for Passwordless Commerce
3DS 1, 3DS 2.1, 3DS 2.2. These acronyms should be crowding merchants’ minds as fines loom this fall for those who are not in compliance with the latest version of the 3D Secure protocol for authenticating eCommerce card transactions. But the state of readiness...
Volume woos internet shoppers with ‘Pay Now, Spend Less’ promise
Volume, the payments fintech startup, today exists stealth mode after its April $2.4 million raise with the launch of its, “Pay Now Spend Less” internet payment fee killer. This is the first solution to incentivise shoppers to pay with their banking...
Preferred Payments Tempt 72% of Consumers
With research finding that 91% of consumers said a smooth checkout experience engenders loyalty with merchants and brands that provide it, checkout friction is being singled out as a step that can be vastly improved, bringing benefits to both parties in a...
The Current State of E-Commerce Product Page UX Performance (15 Best Practices) – Articles – Baymard Institute
We’ve previously documented in our Checkout Study that 18% of users have abandoned orders because they couldn’t see order costs up front. In this latest study of product pages, we found users are looking for shipping costs not only at the shopping cart or...
