Bolt CEO Breslow Steps Down

by PYMNTS | Feb 1, 2022 | Client experience, Conversion, Technology

Bolt’s CEO Ryan Breslow is stepping down and becoming executive chairman weeks after an $11 billion valuation for the company was secured, Bloomberg wrote. Instead, the new CEO will now be Maju Kuruvilla. Bolt’s services provide payment software for online shopping...

Relationship Commerce Moves Customers to ‘One to One’

by PYMNTS | Jan 28, 2022 | Client experience, Conversion, Technology

In their 1997 marketing “Enterprise One to One,” Don Peppers and Martha Rogers zeroed in on the deeper connections possible for companies fostering close customer relationships rather than simply transactional affiliations. Long known as relationship commerce, it...

Live Video Shopping Turns Purchase Intent Into Online Conversions

by PYMNTS | Jan 27, 2022 | Client experience, Conversion, Technology

People put in the effort to go into stores intending to buy, which may or may not be what brings them to an eCommerce site or online marketplace, where they might just browse. This fundamental fact of retail is being reshaped in the pandemic era as eCommerce becomes...

Automation beckons retailers as labor challenges endure

by Sam Silverstein | Jan 25, 2022 | Client experience, Conversion, Technology

To help deal with a persistent labor shortage that has severely tested their ability to keep stores staffed and stocked, grocers are stepping up efforts to mechanize a range of essential tasks that historically have been handled by people.  This includes adding more...

Amazon Go convenience stores are headed to suburbia

by Sam Silverstein | Jan 25, 2022 | Client experience, Conversion, Technology

Dive Brief: Amazon is planning to launch a new convenience store format aimed at suburban shoppers, the retailer announced Tuesday. The first of the new retail locations, which will sport the Amazon Go name and offer grab-and-go foods, beverages and everyday...