Ideal Checkouts Leverage Tech to Create Trust

by PYMNTS | Oct 5, 2022 | Client experience, Conversion, Online checkout

New research finds that 91% of consumers believe a good checkout experience is decisive in whether they will — or won’t — shop, and continue to shop, on eCommerce sites. As such, the checkout experience is something that merchants must improve, or risk the...

Smooth Checkout Key to 76% of Consumers

by PYMNTS | Sep 27, 2022 | Client experience, Conversion, Online checkout

Checking out should be the easiest part of the purchase, but droves of consumers continue abandoning carts due to lingering frictions in the checkout process and experience. It’s a fixable issue that’s getting a lot more attention in 2022 as eCommerce sellers move to...

Checkout Experience Vital in Making Loyal Customers

by PYMNTS | Sep 27, 2022 | Client experience, Conversion, Online checkout

When is a great deal not great enough? When a consumer’s preferred merchant offers a seamless checkout experience that’s too satisfying and reliable to give up for $5 off. That’s a key learning from PYMNTS research into consumer behavior when checkout experience goes...

Preferred Payments Tempt 72% of Consumers

by PYMNTS | Sep 13, 2022 | Client experience, Conversion, Online checkout

With research finding that 91% of consumers said a smooth checkout experience engenders loyalty with merchants and brands that provide it, checkout friction is being singled out as a step that can be vastly improved, bringing benefits to both parties in a transaction....