Mother’s Day, but Make It Platinum
Mother’s Day is the annual moment when otherwise rational adults look into the maw of modern commerce and ask a spiritually revealing question: Is brunch enough? Usually, yes. But at the far edge of the digital economy, Mother’s Day has quietly become a glorious,...
Complete guide to building a revenue-generating eCommerce CX
When it comes to driving eCommerce revenue, many retailers overlook the fundamentals behind the customer experience. Before investing in new AI tools or expensive marketing campaigns, conduct an audit of your current customer journey. The eCommerce customer journey...
In the age of AI agents, your customer may still buy from you, but they may no longer visit you
For years, companies have assumed that their digital relationship with customers would happen in a place they controlled: their website, their app, their checkout flow, their interface, their carefully optimized funnel. That assumption shaped an enormous amount of...
85% of Merchants Say Fraud Tools Must Reduce Checkout Friction
Merchants fighting fraud increasingly face a strategic challenge that extends beyond blocking criminals. The real task is protecting revenue while keeping checkout smooth for legitimate customers. A new PYMNTS Intelligence report suggests the industry is beginning to...
Survival vs. Splurge Defines the New Consumer
The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is increasingly no longer one...Other articles
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