Why Securing Payments is a Big Deal for Small Businesses 

by PYMNTS | Apr 30, 2024 | Client experience, Conversion

There are nearly as many ways to pay and be paid as there are types of small businesses.  But there’s one common thread connecting both Main Street businesses and the payment mechanisms they employ: the need to secure those payments without creating checkout frictions...

Collaboratively Sort UX Findings & Design Ideas

by Rachel Krause, Kara Pernice | Apr 27, 2024 | Client experience, Conversion

Summary:  Use affinity diagramming to cluster and organize research findings or to sort design ideas in ideation workshops. When facilitating UX workshops, engaging the team and creating a semblance of order among diverse ideas and findings can be challenging. One...

58% of Gen Z Shoppers Prefer Debit Cards for Online Shopping

by PYMNTS | Apr 23, 2024 | Client experience, Conversion

Few things must be as frustrating to an eCommerce merchant as cart abandonment. But, as PYMNTS Intelligence found in compiling its “How Preferred Payment Availability Can Reduce Cart Abandonment” report in a collaboration with Adobe, merchants shouldn’t take cart...

Transaction Network Services Debuts Payment Platform

by PYMNTS | Apr 16, 2024 | Client experience, Conversion

Payments infrastructure provider Transaction Network Services (TNS) has launched payment and network solution Complete Commerce.  As the company noted in a Tuesday (April 16) news release, enterprises need to deliver user-friendly, reliable and secure payments...

Brand Sites Suffer as Consumers Browse but Do Not Buy

by PYMNTS | Apr 12, 2024 | Client experience, Conversion

Consumers make many choices when shopping, and perhaps no decision is more important than whether to complete a purchase. But in the world of eCommerce, cart abandonment — where shoppers select items only to walk away before the purchase — can be especially vexing. As...