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Digitale transformatie: datagedreven, door mensen gedragen
Digitale transformatie staat hoog op de agenda van veel bedrijven, zeker sinds het uitbreken van de coronacrisis. Onderzoek leert echter dat de meeste digitale transformaties niet het succes opleveren wat ervan werd verwacht. Een groep experts van...
NPS: met die ene simpele vraag kun je niet veel
0 - shares like bookmark Mi-choe Emanuelson van Mopinion 0 21 oktober 2021 om 13:00 5 minuten lezen NPS viert bijna haar 20e verjaardag. In 2003 schreven Reichheld, Bain & Company en Satmetrix Systems hierover in de Harvard Business Review. De NPS-score...
73 Million Are Already in the Connected Economy
Consumers have become accustomed to near-ubiquitous internet access to get goods and services on-demand, as well as run multiple facets of their lives. As a result, customer experiences powered by digital technology are extending well beyond shopping, impacting...
Boost Cross-Border Business Efficiency Via POPs
The digital economy enables businesses to reach customers across national borders more easily than ever before. One study found that two-thirds of eCommerce firms sell beyond their home markets, deriving 31% of their revenue from cross-border sales; other data...