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Automation and digital tools are becoming mainstream and making their way into more areas of people’s daily lives. For example, this week there was news that robots have begun doing repetitive tasks in two major casual dining chains. Robots are serving food and...

In today’s “always on” economy, consumers demand instant gratification in all areas, and their personal finances are no exception. Whether it’s buying a coffee, paying bills or accessing credit, consumers want it to be simple, fast and efficient. Those...

As we’ve learned through a series of studies this year, paycheck-to-paycheck living is more widespread than previously thought, including high earners and other consumers not traditionally associated with making ends meet. For these consumers, various...

Digitale transformatie staat hoog op de agenda van veel bedrijven, zeker sinds het uitbreken van de coronacrisis. Onderzoek leert echter dat de meeste digitale transformaties niet het succes opleveren wat ervan werd verwacht. Een groep experts van...