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Will AI Agents Replace Shopping?
Fifty years ago, Susan was one of more than a hundred million Americans who drove to a shopping mall an average of once a week to buy things. By 1976, a third of all retail sales happened at the mall. Susan shopped exactly the way the mall designers intended....
Why Gen Z Is Trading Smartphones for Dumb Devices
There’s a special look kids give a floppy disk. They turn it over, tap the little metal shutter, and then ask, politely but devastatingly: “So where do you plug in the Wi‑Fi?” It’s the same energy adults bring to a rotary phone: reverence, confusion and the...
Fashion’s Product Page Becomes A Person
Live shopping channels for fashion are growing fast, with over 500,000 hours being viewed per month in the UKWhatnotAs we scan our social media feeds on our phones, we are constantly being served some version of commerce disguised as entertainment - a “what I...
Payments for retail: how membership-style saves money
Retailers are under constant pressure to protect margins while still investing in growth. From rising costs and economic uncertainty to shifting consumer preferences, there’s very little room for wasted spend. Payment processing may not be flashy, but it’s a...
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