85% of Merchants Say Fraud Tools Must Reduce Checkout Friction

Merchants fighting fraud increasingly face a strategic challenge that extends beyond blocking criminals. The real task is protecting revenue while keeping checkout smooth for legitimate customers. A new PYMNTS Intelligence report suggests...

Survival vs. Splurge Defines the New Consumer

The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is...

Walmart Shuts Down Agentic Commerce With OpenAI

Walmart is pulling back from OpenAI’s Instant Checkout feature inside ChatGPT after internal data showed conversion rates were roughly three times lower than transactions completed on its own website, as reported by Wired. The shift marks an...

Visa Says Login Isn’t Enough as AI Enters the Checkout Flow

There’s an innovation race growing over digital identity. On one hand are banks and merchants that have traditionally been reliant on tools like passwords, one-time passcodes, biometric selfies and voice checks to power online...

Shopify’s USDC Integration Paves Path for Crypto Adoption

Merchant friction and user confusion are two big barriers holding retail stablecoins back. Or is it user friction and merchant confusion? Regardless, the success of stablecoins as a payment mechanism across eCommerce is increasingly coming...
Klarna Expands BNPL Services to Ireland

Klarna Expands BNPL Services to Ireland

Klarna has officially launched in Ireland, offering interest-free ‘Pay in 3’ installments on its app and through retail partners, according to a press release on Tuesday (Nov. 9). The fee-free buy now pay later (BNPL) offering is intended as an alternative to...

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How Behavioral Analytics Can Reduce Frictions

How Behavioral Analytics Can Reduce Frictions

Consumers were quick to develop new shopping habits in the wake of pandemic restrictions and closures this past year, with eCommerce sales in 2020 growing by 32% year over year in the U.S. alone. Merchants and their customers swiftly realized the conveniences...

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PayPal: Venmo Coming to Amazon

PayPal: Venmo Coming to Amazon

The biggest buzz for PayPal and its latest quarterly results released on Monday (Nov. 8) is a new partnership with Amazon that will allow U.S. shoppers to use Venmo at checkout starting in 2022. As would be expected as PayPal posted its latest Q3 results,...

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Alexa Is Maturing Into Voice of Connected Economy

Alexa Is Maturing Into Voice of Connected Economy

Would it have been more successful had it been called “Finch,” “Friday” or “Samantha?” That’s something to contemplate as we mark the 7th birthday of Amazon’s Alexa voice assistant. Those were some of the names being thrown around in brainstorming, according to...

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Digital Payments Impact On Cross-Border Retail

Digital Payments Impact On Cross-Border Retail

As businesses are working to support an increasing volume of cross-border transactions, eCommerce growth is expected to continue long after the pandemic ends. Recent research established that more than $120 trillion in payments volume flows between trading...

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