Can Algorithmic Pricing Disclosures Build Consumer Trust?

Starting this summer, New Yorkers shopping online or booking rides might spot a new warning tucked beside the price: “This price was set by an algorithm using your personal data.” The requirement, effective July 8 under New York’s sweeping...

One-Click Convenience Drives Australia’s Mobile Shopping

Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click...

Companies Bet Customer Service AI Pays

Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Back in 2023, Chief Executive Sebastian...

Sam’s Club Rolls Out AI for Managers

Sam’s Club is moving artificial intelligence out of the back office and onto the sales floor. The Walmart-owned retailer is giving frontline managers enterprise-grade AI tools to help them make decisions faster and free them from repetitive...

Klarna Expands Debit Card to Anchor US Payments Strategy

As consumers lean on the simplicity and control of debit payments, FinTechs are weaving these cards into their platforms, not just as payment tools, but as vital threads that stitch together expanding ecosystems. Recent PYMNTS Intelligence...
Merchant Education Key to BNPL in the UK

Merchant Education Key to BNPL in the UK

Buy now, pay later (BNPL) has exploded in the wake of the pandemic as consumers embrace the freedom it gives them to make multiple interest-free installments. In the U.K., where Swedish giant Klarna’s BNPL service is very popular among shoppers, other players...

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Why X-Border Payments Should Be Like WhatsApp

Why X-Border Payments Should Be Like WhatsApp

Getting paid is a challenge for any business at the best of times, but in the case of cross-border transactions, the complexity often extends several layers deep. It’s not just that international payments are notoriously slow and expensive. There are much...

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