85% of Merchants Say Fraud Tools Must Reduce Checkout Friction

Merchants fighting fraud increasingly face a strategic challenge that extends beyond blocking criminals. The real task is protecting revenue while keeping checkout smooth for legitimate customers. A new PYMNTS Intelligence report suggests...

Survival vs. Splurge Defines the New Consumer

The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is...

Walmart Shuts Down Agentic Commerce With OpenAI

Walmart is pulling back from OpenAI’s Instant Checkout feature inside ChatGPT after internal data showed conversion rates were roughly three times lower than transactions completed on its own website, as reported by Wired. The shift marks an...

Visa Says Login Isn’t Enough as AI Enters the Checkout Flow

There’s an innovation race growing over digital identity. On one hand are banks and merchants that have traditionally been reliant on tools like passwords, one-time passcodes, biometric selfies and voice checks to power online...

Shopify’s USDC Integration Paves Path for Crypto Adoption

Merchant friction and user confusion are two big barriers holding retail stablecoins back. Or is it user friction and merchant confusion? Regardless, the success of stablecoins as a payment mechanism across eCommerce is increasingly coming...
Physical Retail’s Data Distortion Trap

Physical Retail’s Data Distortion Trap

In 1907, Mark Twain famously popularized the saying “lies, damn lies and statistics,” almost as a self-deprecating comment about his own ability to interpret “figures” when writing about them. An expression first attributed to British Prime Minister Benjamin...

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How Mobile Payments Change Consumer Choices

How Mobile Payments Change Consumer Choices

Consumers in the United States spend a collective $555 billion each month buying groceries, food, retail products and travel-related purchases — and the way they pay is changing faster than the tides. The prolonged public health and economic crisis has had...

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Digital-Enabled Sales Important to Customers 

Digital-Enabled Sales Important to Customers 

The COVID-19 pandemic is pushing global B2B firms to eCommerce channels and marketplaces, and the payments and processes that go with them. B2C firms adapted to digital years ago, but B2B was slower to adapt.  That changed with the pandemic, however, as more...

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4 Things About BNPL in a Complex Landscape

4 Things About BNPL in a Complex Landscape

It’s hard to think of a payments phenom to beat buy now, pay later (BNPL). Initially seen as a retail novelty when it first began appearing in the U.S. with Afterpay’s 2014 debut, adoption grew slowly at first, then underwent a pandemic acceleration that’s...

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Microsoft Faces Backlash Over BNPL Pay Function

Microsoft Faces Backlash Over BNPL Pay Function

Microsoft faced criticisms Wednesday (Dec. 1) for its proposal to add in buy now, pay later (BNPL) functions to its Edge web browser, over assertions that the payment plan could lead to more users in debt. The BNPL model usually involves paying for a service...

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How Merchants Can Embrace Cryptocurrency

How Merchants Can Embrace Cryptocurrency

Much has been said — and written — about the consumers’ readiness and desire to use cryptocurrencies in everyday commerce. Debbie Guerra, ACI Worldwide’s executive vice president, merchant solutions, told PYMNTS that overcoming merchants’ reluctance requires a...

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Afterpay: BNPL Purchases up 34% From Last Year

Afterpay: BNPL Purchases up 34% From Last Year

Buy now, pay later (BNPL) provider Afterpay has released insights on consumer shopping that include a massive boost in Afterpay use, according to a Tuesday (Nov. 30) press release. BNPL spending in the U.S. has increased 230% in the past year, with a 34%...

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Price Critical in Return to Abandoned Cart

Price Critical in Return to Abandoned Cart

Most consumers, or 86% of online shoppers, have abandoned a shopping cart at least once before completing a purchase, whether because they got distracted, wanted to shop for better deals or decided against the purchase altogether. But of this group, 67% have...

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