Can Algorithmic Pricing Disclosures Build Consumer Trust?

Starting this summer, New Yorkers shopping online or booking rides might spot a new warning tucked beside the price: “This price was set by an algorithm using your personal data.” The requirement, effective July 8 under New York’s sweeping...

One-Click Convenience Drives Australia’s Mobile Shopping

Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click...

Companies Bet Customer Service AI Pays

Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Back in 2023, Chief Executive Sebastian...

Sam’s Club Rolls Out AI for Managers

Sam’s Club is moving artificial intelligence out of the back office and onto the sales floor. The Walmart-owned retailer is giving frontline managers enterprise-grade AI tools to help them make decisions faster and free them from repetitive...

Klarna Expands Debit Card to Anchor US Payments Strategy

As consumers lean on the simplicity and control of debit payments, FinTechs are weaving these cards into their platforms, not just as payment tools, but as vital threads that stitch together expanding ecosystems. Recent PYMNTS Intelligence...
BNPL Expected to See Biggest Holiday Yet in UK

BNPL Expected to See Biggest Holiday Yet in UK

Fueled in large part by the skyrocketing growth of buy now, pay later (BNPL) giant Klarna, the United Kingdom is expected to see its largest holiday shopping season to date as more than 17 million U.K. customers have used BNPL to make a purchase online,...

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How Product Drops Keep D2C Brands Profitable

How Product Drops Keep D2C Brands Profitable

For decades, fashion followed a wholesale model, with brands serving as the creative houses and the retailers holding most of the power in the customer relationship, marketing and selling products and collecting data on consumer preferences. As customer loyalty...

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Startup Aims to Eliminate Abandoned Carts

Startup Aims to Eliminate Abandoned Carts

You’re shopping for the perfect half-zip for a holiday get-together. You click on something you like and save it to your shopping cart. But you’re sure there has to be something better, somewhere — maybe a lower price,  a shade of burgundy with a bit more red...

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Localizing Payments for Cross-Border eCommerce

Localizing Payments for Cross-Border eCommerce

Sales via eCommerce channels skyrocketed during the pandemic, bringing cross-border payments on the rise with them. New data shows that even with travel and trade volumes down, cross-border eCommerce transactions grew 17% in 2020, and consumer-to-business (C2B)...

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Zo kijk je als retailer voorbij grenzen

Zo kijk je als retailer voorbij grenzen

De wereldwijde e-commercemarkt is booming, en grenzen zijn niet langer barrières. Terwijl het herstel van de grillige pandemie doorzet, is het winkelgedrag veranderd. Volgens onderzoek van eMarketer is de wereldwijde e-commerce omzet in 2020 met bijna 30...

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