Can Algorithmic Pricing Disclosures Build Consumer Trust?

Starting this summer, New Yorkers shopping online or booking rides might spot a new warning tucked beside the price: “This price was set by an algorithm using your personal data.” The requirement, effective July 8 under New York’s sweeping...

One-Click Convenience Drives Australia’s Mobile Shopping

Australia, while a burgeoning mobile-first market, presents a paradox for financial institutions, FinTech innovators and payment providers. In the Land Down Under, there’s a population eager for digital convenience, particularly one-click...

Companies Bet Customer Service AI Pays

Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Back in 2023, Chief Executive Sebastian...

Sam’s Club Rolls Out AI for Managers

Sam’s Club is moving artificial intelligence out of the back office and onto the sales floor. The Walmart-owned retailer is giving frontline managers enterprise-grade AI tools to help them make decisions faster and free them from repetitive...

Klarna Expands Debit Card to Anchor US Payments Strategy

As consumers lean on the simplicity and control of debit payments, FinTechs are weaving these cards into their platforms, not just as payment tools, but as vital threads that stitch together expanding ecosystems. Recent PYMNTS Intelligence...
US, UK Businesses See Cross-Border Payment Fraud

US, UK Businesses See Cross-Border Payment Fraud

With professionals around the globe working from home during the pandemic, and many using their home networks and personal devices to conduct business, many have struggled to rebuild their cybersecurity infrastructures from scratch, and have scrambled to figure...

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Physical Retail’s Data Distortion Trap

Physical Retail’s Data Distortion Trap

In 1907, Mark Twain famously popularized the saying “lies, damn lies and statistics,” almost as a self-deprecating comment about his own ability to interpret “figures” when writing about them. An expression first attributed to British Prime Minister Benjamin...

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How Mobile Payments Change Consumer Choices

How Mobile Payments Change Consumer Choices

Consumers in the United States spend a collective $555 billion each month buying groceries, food, retail products and travel-related purchases — and the way they pay is changing faster than the tides. The prolonged public health and economic crisis has had...

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Digital-Enabled Sales Important to Customers 

Digital-Enabled Sales Important to Customers 

The COVID-19 pandemic is pushing global B2B firms to eCommerce channels and marketplaces, and the payments and processes that go with them. B2C firms adapted to digital years ago, but B2B was slower to adapt.  That changed with the pandemic, however, as more...

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4 Things About BNPL in a Complex Landscape

4 Things About BNPL in a Complex Landscape

It’s hard to think of a payments phenom to beat buy now, pay later (BNPL). Initially seen as a retail novelty when it first began appearing in the U.S. with Afterpay’s 2014 debut, adoption grew slowly at first, then underwent a pandemic acceleration that’s...

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Microsoft Faces Backlash Over BNPL Pay Function

Microsoft Faces Backlash Over BNPL Pay Function

Microsoft faced criticisms Wednesday (Dec. 1) for its proposal to add in buy now, pay later (BNPL) functions to its Edge web browser, over assertions that the payment plan could lead to more users in debt. The BNPL model usually involves paying for a service...

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How Merchants Can Embrace Cryptocurrency

How Merchants Can Embrace Cryptocurrency

Much has been said — and written — about the consumers’ readiness and desire to use cryptocurrencies in everyday commerce. Debbie Guerra, ACI Worldwide’s executive vice president, merchant solutions, told PYMNTS that overcoming merchants’ reluctance requires a...

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Afterpay: BNPL Purchases up 34% From Last Year

Afterpay: BNPL Purchases up 34% From Last Year

Buy now, pay later (BNPL) provider Afterpay has released insights on consumer shopping that include a massive boost in Afterpay use, according to a Tuesday (Nov. 30) press release. BNPL spending in the U.S. has increased 230% in the past year, with a 34%...

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Price Critical in Return to Abandoned Cart

Price Critical in Return to Abandoned Cart

Most consumers, or 86% of online shoppers, have abandoned a shopping cart at least once before completing a purchase, whether because they got distracted, wanted to shop for better deals or decided against the purchase altogether. But of this group, 67% have...

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