Apple’s iPhone to accept contactless payments with new ‘Tap to Pay’ feature
Tech giant Apple has announced plans to allow US merchants to use their iPhone to accept contactless payments. Apple says Tap to Pay will be “secure, private, and easy” for merchants to use The new ‘Tap to Pay’ feature will leverage near-field contact (NFC)...
Evaluate Interface Learnability with Cognitive Walkthroughs
A cognitive walkthrough is a technique used to evaluate the learnability of a system from the perspective of a new user. Unlike user testing, it does not involve users (and, thus, it can be relatively cheap to implement). Like heuristic evaluations, expert...
Rewards Programs Help Banks Retain Customers and Drive New Revenue
Banks are experiencing a sea change in the competitive landscape from an increasingly fragmented set of nascent fintech competitors and the platoon of “Buy Now, Pay Later” startups and in addition to traditional competition from other banks and the newer ...
Bold Commerce Launches One-Click Checkout Tool
eCommerce firm Bold Commerce has launched a new checkout solution designed to give brands an alternative to third-party digital wallets and pay now options. Dubbed the “Bold Checkout: Buy Now solution,” this tool lets brands offer customers “Amazon-like...
Meta’s Metaverse Is ‘Old Idea’ That’s ‘Never Worked,’ Tech CEO Says
Phil Libin is the former boss of Evernote and is now CEO of videoconference company Mmhmm. He told Insider he'd tried out Horizon Workrooms, Meta's VR meeting software, and wasn't impressed. He described Meta's vision of the metaverse as "uncreative." Loading...
UK Merchants Cut Costs With Open Banking
Traditional card-based payment options carry high costs and introduce “an awful lot of friction” into payment processes, often leading to a high rate of online shopping cart abandonment. That is the viewpoint of Brian Hanrahan, CEO of open banking payments firm...
5 High-Level UX Takeaways from 992 Hours of Testing Leading Travel Accommodations Sites – Articles – Baymard Institute
Key Takeaways Our new research has uncovered 1,000+ usability issues specific to travel accommodations sites The research has resulted in 364 guidelines that describe the issues, as well as design patterns verified to perform well for users In particular, the...
Bolt CEO Breslow Steps Down
Bolt’s CEO Ryan Breslow is stepping down and becoming executive chairman weeks after an $11 billion valuation for the company was secured, Bloomberg wrote. Instead, the new CEO will now be Maju Kuruvilla. Bolt’s services provide payment software for online...
Relationship Commerce Moves Customers to ‘One to One’
In their 1997 marketing “Enterprise One to One,” Don Peppers and Martha Rogers zeroed in on the deeper connections possible for companies fostering close customer relationships rather than simply transactional affiliations. Long known as relationship commerce,...