Deck The Aisles With AI: Supporting Staff, Delighting Customers
Friendly shop assistant helping woman with shoppinggettyWith holiday underway, we are in what is traditionally the highest spending months of the year. Many retailers rely on these sales to meet annual revenue targets. According to Statista, holiday sales...
66% Cross-Border Shift to Digital Payments Pressures Merchants
Merchants chasing global growth are learning that cross-border sales succeed only when payments feel as local as possible. That is the new message emerging from the latest Payments Optimization Tracker, which shows that consumer expectations have shifted faster...
How AI And BNPL Are Rewriting Holiday Shopping
Christmas 2025 is set to be the most technologically advanced Christmas yetgettyBy the time peak holiday shopping deals land in inboxes this year, a lot of shoppers will already have a digital co-pilot. Some will be asking AI tools to shortlist gifts, while...
Black Friday vs Small Business Saturday
If tighter purse strings have you worried about holiday revenue, take heart. This year’s shopping season is shaping up to be big. According to a 2025 Intuit QuickBooks survey, consumers plan to spend 25% more this holiday season - an estimated $263...
The Creative Destruction/Rebuild of the Payments Business Model
In 1878, Randolph McCoy accused Floyd Hatfield of stealing a pig. The trial ruled in favor of Hatfield. That pig became the spark that ignited one of America’s most infamous feuds. For more than a century, the Hatfields of West Virginia and the McCoys of...
Digital Wallets Are ‘Gateway’ to Payments Choice
According to Marqeta Chief Revenue Officer Todd Pollak, the future of payments is being built by ecosystems in which merchants and consumers drive change and flexible credentials are firmly in the mix. As card usage rises and cash fades, several intermediaries,...
Agentic AI Evolves From Automation to Intent-Driven Commerce
Agentic artificial intelligence (AI) is poised to redefine how money moves. The automation that currently powers reorders, renewals and recommendations is evolving into something more dynamic. Today, AI-powered agents can make decisions, negotiate and...
Insights Aren’t Outcomes: Research Recommendation Breakage
Summary: Research recommendations often fail to reach users. Without tracking adoption, teams rely on hope instead of evidence to confirm their work creates change. Many research teams do good work. They identify the right problems, recruit the right...
AI Heuristic UX Evaluations with a 95% Accuracy Rate – Baymard
Key Takeaways Tests of AI tools and “premade prompts” for UX analysis or CRO suggestions show Accuracy Rates of just 50–75% — or worse they have no documented Accuracy Rate at all Adopting 1 wrong UX suggestion can result in astronomical business costs You...