Survival vs. Splurge Defines the New Consumer

by PYMNTS | Mar 24, 2026 | Client experience, Conversion, Technology

The most endangered species in retail isn’t brick-and-mortar. It’s the mid-market shopper share of wallet. Findings in the March edition of the PYMNTS Intelligence “Share of Wallet: Amazon vs. Walmart” report reveal that modern consumer is increasingly no longer one...

Visa Scales Agentic Commerce via Stripe Protocol Collaboration

by PYMNTS | Mar 18, 2026 | Client experience, Conversion, Technology

Visa is supporting Stripe and Tempo’s Machine Payments Protocol (MPP) by enabling card-based payments for trusted autonomous agent payments. The company is extending MPP to support card-based payments on its global network and enabling the protocol on the Visa...

Why False Declines, Data Silos Are Next Big Payments Challenge

by PYMNTS | Feb 25, 2026 | Client experience, Conversion, Technology

The payments industry is locked into a race toward speed. Faster rails, real-time settlement, one-click checkout, invisible authentication and more innovations are all pointed toward one assumption: that friction is the enemy, and technology’s job is to eliminate it....

Will AI Agents Replace Shopping?

by Karen Webster | Feb 18, 2026 | Client experience, Conversion, Technology

Fifty years ago, Susan was one of more than a hundred million Americans who drove to a shopping mall an average of once a week to buy things. By 1976, a third of all retail sales happened at the mall. Susan shopped exactly the way the mall designers intended. The...

Why Gen Z Is Trading Smartphones for Dumb Devices

by PYMNTS | Feb 7, 2026 | Client experience, Conversion, Technology

There’s a special look kids give a floppy disk. They turn it over, tap the little metal shutter, and then ask, politely but devastatingly: “So where do you plug in the Wi‑Fi?” It’s the same energy adults bring to a rotary phone: reverence, confusion and the suspicion...