Consumers Warm Up to AI Shopping Tools Across Generations

by PYMNTS | Aug 26, 2025 | Client experience, Conversion, Technology

Artificial intelligence (AI) is moving beyond search and recommendations into actively helping consumers shop, with new agentic AI tools designed to browse, compare and even purchase products on behalf of consumers. New data from PYMNTS Intelligence shows that AI...

84% of Shoppers Want One-Click Checkout

by PYMNTS | Aug 25, 2025 | Client experience, Conversion, Technology

In the rush to expand internationally, merchants may be overlooking a simple but potent tool: the one-click checkout. While digital wallets and real-time payments grab headlines, the frictionless final step of the transaction may hold the greatest potential for...

Phones Overtake Cards as Singapore’s Favorite Checkout Tool

by PYMNTS | Aug 12, 2025 | Client experience, Conversion, Technology

In the “2025 Global Digital Shopping Index: Singapore Edition,” released by PYMNTS Intelligence and commissioned by Visa Acceptance Solutions, a survey of 1,510 consumers and 425 merchants in Singapore, underscores the reality that smartphones are not just tools for...

Almost All Cross-Border Shoppers Want to Use Local Currency

by PYMNTS | Jul 17, 2025 | Client experience, Conversion, Technology

Global expansion for eCommerce merchants, while offering vast opportunity, remains a complex arena where payment failures and consumer preferences can quickly derail international sales, according to a new report. The “Payments Optimization: Powering Global eCommerce...

Retailers in Mexico Face Pressure to Unify In-Store, Mobile

by PYMNTS | Jul 17, 2025 | Client experience, Conversion, Technology

Mexico is evolving into a mobile-first consumer market, a shift that presents opportunities for financial services and merchants to optimize cross-channel shopping. The PYMNTS Intelligence report “The 2025 Global Digital Shopping Index: Mexico Edition” revealed that...

Shoppers Down Under Lead the World in Mobile-First Shopping

by PYMNTS | Jul 2, 2025 | Client experience, Conversion, Technology

Consumers in Australia are increasingly mobile-first, frequently reaching for their phones as part of their shopping experience. This goes beyond just making online purchases. The average Australian shopper uses their mobile devices to browse or buy nearly every day....