Retailers Weigh Payments Choice, Overwhelming Customers

by PYMNTS | Aug 5, 2022 | Client experience, Conversion, Online checkout

The conventional wisdom of online commerce is that payments should be invisible, and merchants should offer their shoppers as many payment options as possible. In an interview with PYMNTS, Nicky Schardt, director of product, customer experience at Spreedly, said...

Why Complex Cross-Border Payments Need Simple UX Design

by Redactie | May 31, 2022 | Client experience, Conversion, Online checkout

The global ecommerce market for merchants promises so many opportunities, but with such fierce competition and consumers getting more demanding than ever, the challenges of trying to increase cross-border sales are only getting harder. It’s hard enough to drag...

Customer Experiences In Beauty And Wellness

by PYMNTS | May 3, 2022 | Client experience, Conversion, Online checkout

The beauty and wellness industry ranked among the top three industries for website performance in 2019, moving to the top spot in 2020. The sector owed some success to streamlining the online purchasing process, such as adding digital wallet acceptance. Still, making...

Consumers Buy Items When They Pick up Orders

by PYMNTS | Apr 19, 2022 | Client experience, Conversion, Online checkout

Offering in-store and curbside pickup options can encourage customers to spend more in brick-and-mortar stores. About one-quarter of eCommerce shoppers in the U.S. picked up their last online purchase in store or via curbside, according to “The 2022 Global Digital...