Use “Delivery Date” Not “Shipping Speed” (41% Don’t) — From UX Research to Implementation Roadmap – Articles – Baymard Institute

by Iva Olah | Jun 27, 2023 | Client experience, Conversion

Key Takeaways “Delivery Speed” requires users to estimate themselves when they can expect to receive their order 41% of sites in our benchmark didn’t provide the delivery date, forcing participants to come to a halt to investigate or even guess when their order would...

Autodetect “City” and “State” Inputs Based on the User’s Postal Code (28% of Mobile Sites Don’t) – Articles – Baymard Institute

by Edward Scott | Apr 12, 2023 | Client experience, Conversion

Key Takeaways Mobile users are especially prone to typos when entering address information, leading to verification errors “Zip Code Autodetection” is a great fallback option for sites that don’t provide “Fully Automatic Address Lookup” Yet 28% of mobile sites fail to...