Client experience
The checkout gap: retailers change their payments, shoppers judge what they see
A year of payment upgrades means little to a shopper who meets the same checkout In 2023 the payments company Primer surveyed 2,000 consumers and 300 retail businesses in Singapore and published the results under the title Mind the Gap. The retailer half of the survey...
Payment choice holds the customers for whom the method decides
Payment choice holds the customers for whom the method decides, so find them first The study PYMNTS published with Checkout.com in October 2021, built on its Checkout Conversion Index, carried the headline that 60% of consumers would move to a different merchant when...Other articles
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Ninety seconds: what the Shopify and BCG study says about checkout timeIn Conversion