New Study: Checkout Frictions Rise
The many faces of friction in the checkout experience cover a range from time spent to value-adds like free shipping and other variables that add up to good — or less good— checkouts. PYMNTS developed the proprietary Checkout Conversion Index scoring system in 2016 to...
Lack of Checkout Features Make Consumers Switch
Motivated by a desire to control their shopping experience, consumers have significantly shifted their activities to the digital space. Every digital touchpoint represents an aspect of the customer experience, and could potentially end a sales relationship with a...
Cross-Border Shoppers Face 11% More Checkout Friction
It’s a big world out there and the rise in cross-border eCommerce presents unprecedented opportunities for businesses to reach new customers and expand into new online markets. However, outdated or insufficient online payments and checkout capabilities keep many...
Overcoming Obstacles In Cross-Border eCommerce
More consumers than ever before are hopping online to buy directly from merchants abroad. Unfortunately, most eTailers are not equipped to capitalize on this opportunity. Just 43% of merchants use IP recognition technology to help personalize their customers’ online...
Fast Debuts One-Click Checkout | PYMNTS.com
Online checkout firm Fast announced the debut of its one-click checkout option to allow shoppers to buy items virtually from anywhere, including at in-person events, while perusing articles online and on connected TVs, according to a Wednesday (Sept. 29) press...Other articles
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