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Customer Satisfaction Fell Without Free Shipping

Customer Satisfaction Fell Without Free Shipping

Merchants have reduced the availability of some online shopping features for customers this year — particularly free shipping — and this left some consumers completing their purchases with a less satisfactory experience.  As a result, there’s been a slight...

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Customer Satisfaction Fell Without Free Shipping

Customer Satisfaction Fell Without Free Shipping

Merchants have reduced the availability of some online shopping features for customers this year — particularly free shipping — and this left some consumers completing their purchases with a less satisfactory experience.  As a result, there’s been a slight...

read more
One-Click Experience Drives BNPL in Europe

One-Click Experience Drives BNPL in Europe

Playing in the big leagues. That’s the brand-new reality for buy now, pay later (BNPL) firm Twisto following its acquisition by global Aussie BNPL company Zip. Finalized this month, the deal for $89 million euros (about $100 million) gives the Prague-based...

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Booking.com Made Payments a Top Strategic Priority

Booking.com Made Payments a Top Strategic Priority

Question: When is a global travel conglomerate not a simply global travel conglomerate? Answer: When it’s also a FinTech. Discussing new initiatives during the recent third-quarter earnings call, Booking.com CEO Glenn Fogel told analysts that the company had...

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