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Retailers Weigh Payments Choice, Overwhelming Customers

Retailers Weigh Payments Choice, Overwhelming Customers

The conventional wisdom of online commerce is that payments should be invisible, and merchants should offer their shoppers as many payment options as possible. In an interview with PYMNTS, Nicky Schardt, director of product, customer experience at Spreedly,...

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Behavioral Analytics for Smooth Authentication

Behavioral Analytics for Smooth Authentication

Trust drives consumer experiences, and it can be negatively impacted in countless ways. An inconvenient login or checkout experience harms a customer’s trust in a merchant, and a false positive fraud flag can alienate a previously loyal customer. Consumers...

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