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Key Takeaways The length of checkout in steps has less of an impact on overall checkout performance compared to the total number of form fields users must contend with The average checkout flow today is 5.2 steps long and has 11.8 form fields But getting down...

While the Credit Card Form is still among the weakest aspects in the checkout flow of many sites, we find that 23% of sites are rated from “good” to “perfect”. However, it’s worrying that the performance of 25% of sites is rated “poor”. While the Credit Card...

UX designers often profess they have strengths in facilitating UX workshops, but weaknesses in conducting research. On the flipside, many UX researchers feel unprepared for facilitating UX workshops but have command over a multitude of user-research methods....

Key Takeaways Third-party payment methods need to be provided and can help reduce checkout abandonment However, our testing revealed that some payment selector UIs can cause user confusion and choice paralysis Off-site third-party payment flows can be...