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Driving Customer Spend With BNPL ServicesIn Payment provider
Green Dot Says Speed, Not Swag, Wins Customer LoyaltyIn Client experience, Conversion
Deck The Aisles With AI: Supporting Staff, Delighting CustomersIn Client experience, Conversion
Embedded Finance’s Next Stop Is B2B CommerceIn Client experience, Conversion
High-Income Consumers Shop Online 40% More Than Low-IncomeIn Client experience, Conversion
Insights From Innovators, Retailers, Trailblazers
PYMNTS conducts thousands of interviews a year, some with the usual suspects of banks, card networks and FinTechs that define the financial services space, and some that get a bit outside of that strike zone. Here, we find innovative artificial intelligence...
AI, Omnichannel, Social Commerce: Inside the D2C Transformation
The retail sector is witnessing changes, with direct-to-consumer (D2C) brands leading innovation. As 2024 wanes, key trends influence how consumers interact with brands and make purchasing decisions. From artificial intelligence-powered personalization to a...
Pre-Purchase Testing, Flexible Payments Shape Future of Retail
As consumers rely more on online shopping, the importance of optimizing the payment process has never been more evident. With peak shopping periods like the holidays driving even higher consumer demand, retailers are focusing on pre-purchase testing and...
Lessons from a record-breaking cyber week 2024
The 2024 holiday shopping season kickoff delivered record-setting performance, with Black Friday and Cyber Monday once again confirming their status as the most critical dates in the retail calendar. These peak shopping days tested the limits of retail...
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World Cup offers stage for payments techIn Conversion
47% of Merchants Report False Declines Cost Them SalesIn Client experience, Conversion
Durbin to reintroduce credit card competition billIn Conversion
Amazon’s ‘Just Walk Out’ Whole Foods Store OpensIn Client experience, Conversion, Technology
Managing Abandoned Carts—Why Consumers Ditch Their Carts And How To Reclaim Those SalesIn Conversion